Support

Support from first capture to daily operation.

Get help with capture, provider coverage, Beacon activation, billing, privacy, and policy—from first setup through production.

Support that follows the rollout

The next useful answer is always close.

Choose the path that matches where your team is today. The product and support model stay focused on evidence, action, and a clear owner.

01

Start with capture

Create a workspace, download the native browser installer or activate Beacon One, and send one safe request. Support helps you confirm the first provider record is arriving.

See the setup path
02

Make coverage useful

Review detected and observed providers, add industry packs, and connect billing or routing integrations only when account enrichment is worth it.

Review plans and packs
03

Run with confidence

Get help with Beacon One activation, capture sources, privacy boundaries, usage reconciliation, invoices, support tiers, and production handoff.

Start a workspace
Before you start

Straight answers for a low-friction rollout.

Do I need provider credentials to start?

No. Capture can discover providers before credentials are added. Connect an integration later for billing, routing, invoice reconciliation, model catalogs, or enrichment.

What does Beacon One change?

Beacon One adds a local capture and decision path for one office or location. Cloud remains the account, reporting, billing, and support workspace.

How is pricing explained?

Personal protection is $99/year for one user and one captured machine-addressable device; teams use one token bundle with a monthly minimum, included analyzed tokens, and a published per-1M-token rate. Industry packs are independent, and Beacon starts separately at $2,499.

Can an MSP or VAR help us deploy?

Yes. Partners can scope a vertical operating module, help configure capture and policies, and support the operating review. Your tenant, evidence, credentials, usage, billing, and Beacon devices remain yours.

Already have a workspace?

Use Support Center for searchable articles, the support agent, tickets, and Beacon handoff status.

Open Support Center
Start with SignalCost

See what AI spend is for before it becomes another bill.

Start with Cloud. Add Beacon One when an office needs local control.